Refund policy

RETURN & REFUND POLICY

Daily Joy Coffee Company

Overview

At Daily Joy Coffee Company, we are committed to delivering high-quality coffee and tea crafted with care and intention. Because our products are consumable goods, we have established the following Return & Refund Policy to ensure fairness, safety, and clarity for all customers.

By placing an order on our website, you agree to the terms outlined below.

All Sales Are Final – Consumable Products

Due to food safety regulations and the perishable nature of coffee and tea products, all sales are final. We do not accept returns or exchanges on consumable items, whether opened or unopened.

This includes, but is not limited to:

  • Coffee (whole bean or ground)
  • Tea blends
  • Sample packs
  • Limited-edition or seasonal items

Damaged, Defective, or Incorrect Orders

We want you to receive your order exactly as intended. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To be eligible for a replacement or store credit, you must provide:

  • Your order number
  • Clear photos of the damaged or incorrect item
  • Photos of the outer packaging, if applicable

Once reviewed, we will issue a replacement or store credit at our discretion. Refunds are not guaranteed and are evaluated on a case-by-case basis.

Subscription Orders

For customers enrolled in a subscription:

  • Subscription orders are subject to the same final sale policy as one-time purchases.
  • You may manage, pause, or cancel your subscription prior to the next billing date through your account dashboard.
  • Subscription orders that have already been processed or shipped are not eligible for refunds.

It is the customer’s responsibility to manage subscription settings before the renewal date.

Lost or Stolen Packages

Daily Joy Coffee Company is not responsible for lost or stolen packages once an order has been marked as delivered by the shipping carrier.

If a package is lost in transit:

  • Please contact the shipping carrier directly to file a claim
  • We will assist when possible, but replacements or refunds are not guaranteed

Shipping Delays

Shipping and delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.

Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully at checkout.

We are not responsible for:

  • Orders shipped to an incorrect address provided by the customer
  • Delays or delivery failures caused by address errors

Orders returned to us due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

Once an order has entered processing or has shipped, it cannot be canceled.

Refunds (If Approved)

If a refund is approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider
  • Shipping fees are non-refundable

Chargebacks & Payment Disputes

We encourage customers to contact us directly with any concerns before filing a chargeback.

Unauthorized or fraudulent chargebacks may result in:

  • Order cancellation
  • Account restrictions
  • Refusal of future orders

Contact Us

For questions related to orders, returns, or this policy, please contact us at:

📧 support@dailyjoycoffeeco.com

Please include your order number and a brief description of the issue so we can assist you efficiently.

Policy Updates

Daily Joy Coffee Company reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page and will apply to orders placed after the update.